Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA)

A 'how-to' guide for setting up and managing Multi-factor Authentication in CRIIS.

Multi-Factor Authentication (MFA) is required to keep your account safe by adding an extra layer of protection beyond just your password.

New users to CRIIS are set up with email verification as the default MFA method, with a verification code sent to their registered email address. You can choose an authenticator app instead for added convenience.

On this page

How MFA is setup?

Option 1: Email MFA (Default)

Email MFA is the default authentication method.

  1. Sign in to CRIIS using your username and password.
  2. A verification code will be sent to your registered email address.
  3. Enter the verification code to complete sign-in.

A new verification code will be sent each time you sign in.

Option 2: Authenticator App

You may choose to use an authenticator app instead of email MFA.

Supported authenticator apps include:

  • Microsoft Authenticator
  • Authy Authenticator

To set up an authenticator app:

  1. Download and open your preferred authenticator app on your mobile device.
  2. Scan the QR code displayed in CRIIS or enter the setup code manually.
  3. Once linked, the app will generate a 6-digit verification code.
  4. Enter the code to complete the setup.

After setup, you will be prompted to enter a verification code from the app each time you sign in.

Why is MFA required?

MFA adds extra security by asking for a code from your device in addition to your password. Even if someone gains access to your password, they can’t access your account without the code sent to your device.

The additional layer of authentication helps keep your personal information protected.

How do I change my authentication method or registered device?

If you want to switch authentication methods or register a new mobile device:

 

  1. Sign in to CRIIS. 
  2. Go to your profile page.
  3. Scroll to the Multi-factor authentication section. 
  4. Select Change verification method
  5. Follow the on-screen prompts to complete the update.

What if I lose my registered device?

If you no longer have access to your registered device or authenticator app, you can reset your MFA settings:

  1. Select Reset authenticator on the sign-in page.
  2. Confirm that you want to reset your MFA.
  3. An email will be sent to the address registered with your CRIIS account.
  4. Open the email and select the reset link (or copy and paste the link into your browser).

Enter the verification code and select reset.

Once the reset is complete, you will be prompted to sign in again and set up your preferred MFA method.

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