Agency Guide to Work Orders
Agency Guide to Work Orders
A 'how-to' guide on managing Work Orders in CRIIS.
Agency users play a critical role in maintaining the integrity of Work Order records submitted by suppliers under panel arrangements. These records are essential for panel reporting, contractor assignments, and timesheet linkages.
Agencies are responsible for:
- Reviewing Work Orders recorded and submitted by suppliers.
- Approving or rejecting Work Orders.
- Ensuring alignment between CRIIS records and signed contracts.
Receive a Work Order
Suppliers record Work Orders in CRIIS and nominate an agency contact to endorse the record. The nominated agency contact receives a notification when a Work Order is submitted.
Once submitted by the supplier, the Work Order will also appear in the Agency's Work Orders table.
To access the Work Order:
- Sign in to CRIIS.
- Navigate to the Work Orders page.
- Select the Pending tab to display all Work Orders with the status: Pending agency endorsement.
- Click on the relevant Work Order to view its full details.
Action a Pending Work Order
To action a pending Work Order:
- Review the Work Order record
Begin by confirming the record in CRIIS contains accurate details, such as by comparing it to the hardcopy contract to ensure they match. - Endorse or Reject.
- If everything is correct, click “Endorse” to approve the Work Order record.
- If changes are needed, click “Reject” to return it to the supplier for amendment.
Frequently Asked Questions
No. CRIIS Work Orders do not replace the hard copy contract. They are a digital record that complements the signed contract and supports panel reporting, contractor assignments, and timesheet tracking. Agencies must ensure the CRIIS Work Order matches the signed contract before endorsing it.
Yes. If the Work Order details are incorrect or incomplete, agencies can reject it. The supplier can then amend and resubmit the Work Order.
Yes. CRIIS sends notifications and reminders to help users action pending Work Orders. Additionally, the agency contact listed in the record receives a notification prompting them to review and action the Work Order.
Once a Work Order is endorsed by the Agency, it supports the supplier in meeting their panel reporting requirements.
If a contractor is added to the Work Order, the record also becomes part of the contractor’s verified work history and supports downstream processes like timesheet submission, where applicable.